DOMIQ TERMS OF SERVICE (edition 2.15)
1. WHO WE ARE AND WHAT THIS SERVICE IS
Domiq is an app for running a household and the people who work in it: properties, tasks with reports, shifts, cash advances, instructions, calendars, messages. By using the app you accept these terms.
The service is provided by Firetech Engineering BG EOOD, company number 208214428, VAT number BG208214428, address: България, гр. София 1000, р-н Средец, ул. Леге № 6. Referred to below as «we» and «Domiq».
2. ACCOUNT
You are responsible for the accuracy of your registration details and for keeping your access safe. An account may not be passed to another person. If access is lost, recovery is possible through the verified email in your profile — which is why we ask you to confirm it.
Domiq is for adults. You may create and use an account only if you are 18 or older — as an owner, partner, family member, manager or member of staff alike. At sign-up you confirm this with a separate tick «I am 18 or older», and we record when you did so. Do not invite anyone under 18 to a workspace. Children in the household may appear only as cards that an adult creates and manages: a child has no account of their own, cannot sign in and receives nothing from the app. If we learn that an account belongs to someone under 18, we will delete it.
3. TWO ROLES AND WHO ANSWERS FOR WHAT
The household owner creates the household, invites people, assigns tasks and decides what information about them to keep. In respect of their staff's data the owner is the controller, and Domiq acts on their instructions as processor. The terms of those instructions are in the Data Processing Agreement, which forms part of these terms.
The practical consequence: the employer answers for the content of data about an employee — ratings, pay rate, documents — and questions about correcting it go to them. We answer for storage, availability and deletion.
An employee enters and sees data within their role. Experience, skills, languages, confirmed competencies and letters of reference stay with them when they leave: access to that profile remains theirs, and they decide who to show it to.
Ratings given by an employer are not passed to the next employer.
4. WHAT IS NOT ALLOWED
Breaking the law or other people's rights, including employment law. Uploading malicious or unlawful content. Using the service for surveillance: the app collects no coordinates and is not intended for tracking where workers are.
5. AI FEATURES
Parsing a spoken task, the instructions assistant and the support bot use external artificial intelligence models. Their output is a draft and a suggestion — check anything important before relying on it.
There is no receipt recognition in the app: the amount of an expense is entered by a person.
Voice input sends the provider an audio recording of what was said; the text assistant sends the phrase you typed. These are two separate consents: your voice and your text are decisions of different weight. Without the first, voice input does not work; without the second, the assistant offers ready-made templates. Everything else works fully either way.
6. SUBSCRIPTION
Some features require a paid subscription. What each plan includes, the price per period and any auto-renewal are shown before purchase. Payment, cancellation and refunds follow App Store and Google Play rules.
The end of a subscription does not lock you out of what you have already created: your data stays visible, only creating new items beyond the free limits is restricted.
7. WHAT WE ARE NOT
Domiq is a record-keeping app and nothing more. We are not your people's employer, not a recruitment agency, not a payroll processor and not a tax adviser. We make no employment decisions: who to hire, what to pay, when to part ways is yours to decide, and yours to answer for.
The app does not publish vacancies and does not source candidates. If that ever changes, the terms will change beforehand, not retrospectively.
8. LIABILITY
The service is provided as is. We are not liable for decisions taken on the basis of data in the app, nor for the relationship between employer and employee. Nothing in this clause limits liability that the law does not allow to be limited.
9. DELETING YOUR ACCOUNT
You can delete your account in settings at any time, without contacting support. What is deleted and what the law requires us to keep is set out in the Privacy Policy.
10. GOVERNING LAW AND DISPUTES
These terms are governed by the law of the Republic of Bulgaria and the law of the European Union.
This does not take away the protection given to you by the law of your own country. If you use the app as a consumer, the mandatory consumer protection rules of your country of habitual residence continue to apply, and you may bring proceedings in the courts of your place of residence in any event.
A dispute about a subscription, payment or the quality of the service may be referred to Комисия за защита на потребителите (КЗП), kzp.bg, or to the equivalent body in your country. A dispute about the processing of personal data goes to the supervisory authority: Комисия за защита на личните данни (КЗЛД), гр. София 1592, бул. «Проф. Цветан Лазаров» № 2, kzld@cpdp.bg — or to the authority in your country of residence.
11. CHANGES
We may update these terms. For material changes — those altering what data is processed or why — we will notify you in the app and ask you to accept the new edition. Previous consents are not silently carried over.