Support
Questions about the app, error reports and suggestions all go to one address.
Training videos
The same videos open inside the app under “?”. They are here in case a computer is more convenient.
- For employers: part 1 · part 2
- For partners: part 1 · part 2
- For managers: part 1 · part 2
- For staff: part 1 · part 2
What to write
Write from the address the account is registered to — that way we know which household you mean. If it is about an error, it helps to know the phone model and what was on the screen before it happened.
Do not send passwords, codes from emails, or screenshots containing them — we never need them for any request.
Response times
We haven’t yet set a standard response time for support enquiries.
One deadline is binding and stated in the policy: requests about personal data — a copy of your data, correction, erasure, restriction of processing, objection, withdrawal of consent — are answered within 30 days.
Deleting your account
You can delete your account directly in the app. What exactly is deleted, what remains and why is on a separate page. It also says what to do if you no longer have access to the app.
A copy of your data
There is no need to ask us for it: the app creates the copy itself. Employer: your photo in the top right corner → «Profile» → «Settings and subscription» → the «Security» section → «Export my data». Employee: «Profile» → «Settings» → «Security» → «Export my data». The main copy is an Excel workbook that is easy to read and to hand to a new employer; there is also a JSON copy in a machine-readable format. The phone offers to save the file or send it to yourself. Neither the internet nor a request to us is needed.
Personal data
What is collected, why, who it goes to and how long it is kept is in the privacy policy. The terms of using the app are in the terms of service. The terms on which we process data on the employer’s instructions are in the data processing agreement. What the employer sees about an employee, and what they never see, is on a separate page.
Company details
«Файртех Инженеринг БГ» ЕООД
България, гр. София 1000, р-н Средец, ул. Леге № 6
support@domiqteam.com